by Quasha Jarvis (Georgia State University Intern)
“In their shoes” is more than a saying at Central Outreach Advocacy Center; it’s a philosophy that guides every interaction, every program, and every moment spent serving our guests. It embodies the essence of empathy, the ability to understand, relate to, and support individuals without judgment.
Becoming a social worker wasn’t an easy path for me; it was a journey filled with some personal struggles but also a moment of self-discovery. Yet, within it all I found my purpose, a calling to walk alongside others, offering a compassionate hand and a listening ear. At Central Outreach, we recognize that each person who walks through our doors carries a unique story, shaped by a lifetime of experiences. Our role is not to judge but to listen, to understand, and to empower them to navigate their path of self-sufficiency.
Empowering words and a strength-based perspective are the tools of our approach. We strive to instill in every guest the belief that their current circumstances do not define their future, whether it’s organizing events that bring joy or facilitating ways to help meet their needs. I’ll never forget the guest who compared one of our events to Christmas or the guest who was thrilled about finding an outfit for a job fair. Every interaction, every moment shared, holds the potential to make a profound difference.
One of the most rewarding aspects of my work at Central Outreach is witnessing the resilience of our guests. Despite facing immense challenges, they demonstrate unwavering courage and determination to persevere. Their stories serve as powerful reminders of the human spirit’s capacity to overcome adversity and find hope in the darkest of times. Empathy isn’t just a skill; it’s a way of life. We meet people where they are without judgment.
As I reflect on my journey at Central Outreach, I’m reminded of the profound privilege it is to walk alongside our guests. Each day presents new opportunities to embody empathy, inspire resilience, and foster positive change. Together, we strive to create a world where every individual is seen, heard, and valued — one step at a time.