Central Outreach & Advocacy Center

homelessness

By

Not Pretending

by Cat Perkins

Patience.

Take a breath.

Listen.

Smile.

“How are you today?” I ask.

My heart pulls in dread and anticipation, hoping and praying that they feel ok.

Our guests are not pretenders. There is no reason to pretend when you live on the street, when your address is almost always at risk of changing.

“I’m okay today.”

“I’m really tired.”

“A little frustrated.”

“I’m hoping you can help me…”

These are a few common responses. There is no reason to pass the question by, when someone finally offers the space for release.

We recently changed our intake process, allowing fewer people in our doors at once, so there is now a bit more space for talking and sharing. When a guest sits down, there is no definitive time limit, no reason to rush them through, so they often begin to share. They tell me of what pains them, what makes their burden heavy, and many are very honest and tell me how they got to the place they’re in. The complicated part of homelessness is, that no matter how much you knew about your own situation when you were stable, many still find themselves outside one day, wondering how they ever got there.

My favorite moments are usually when I am interacting with someone kind and humble who is overjoyed by my ability to assist them and says yes to nearly everything they are offered, from clothing referrals to a toiletry kit. They are so thankful and show their gratitude through sheer excitement.  Of course it’s easy to find a mutual joy when working with these guests, but I’ve also found a joy in the more challenging guests, a joy that surprises me.

Normally, when a guest is getting frustrated or has an attitude, I worry that I won’t be able to help them, that they’ll say something that crosses the line or that they’ll refuse services before we finish working together, but I’ve discovered a gift of patience within me. When they become cross or agitated, I feel a wave of calm come over me and I lower my voice to speak in a soft, calm tone. I feel my words trying to gently work them down, into a place where they can hear me. Most of the time, this works, and usually causes a turning point in our interaction that surprises both me and the guest.  The communication after that is usually amazing, vulnerable, and even more special than with guests who politely come in and out. My goal with each guest is for them to know that someone cares: that someone thinks about them after they leave, someone prays that they are safe and well, or at least on the way to that.

Our guests are not pretenders. I don’t want to pretend to care. I want them to know that I do care.

Patience.

Take a breath.

Listen.

Smile.

“How are you today?” I ask.

 

By

Housing Mr. M

by Ahren Cassinari-Foster

I first met Mr. M in the lobby of the OAC.  I was rushing off to do something else when he flagged me down and asked me about our job readiness program.  I assumed he was another guest wanting an answer to a question that he should be asking at the front desk-but I was very wrong!  He seemed like a nice enough guy when I met him but I had no idea that he would prove himself to be one of the most successful and focused job readiness students I have ever worked with.

When Mr. M first came to us, he was staying in a shelter, working on his addiction recovery, and just beginning to piece his life back together after some trying times.  After a few weeks of job readiness training, Mr. M found a job. Soon thereafter, he found a second job!

Over the next few months, Mr. M occasionally came in to the OAC just to say hi or to receive services.  After one of those visits we found out that we had been given access to a significant amount of money earmarked for housing for Main Frame students through the United Way.  Mr. M and I met and began to talk about the possibility of assisting him with rent.   

Soon enough, Mr. M had found a room to rent, had a contract drawn up, and was able to move in and pay the first month of rent (with a little help from the OAC and the United Way).  Since then, Mr. Murphy has paid the second month of rent by himself and is working with us on budgeting and saving strategies to help set him up for success over the long run.

It has been a pleasure to work with someone so focused on achieving self-sufficiency.  Often when we work with guests, we don’t see the success they achieve after they leave us.  Especially when we help people with supportive services, we don’t know if they are able to get housing and employment with the identification we help them obtain.  It has been really rewarding to see Mr. M progress from someone struggling with addiction and living on the street to someone who has two stable jobs and is able to pay his own rent.  We are incredibly proud of what Mr. M has accomplished and his story gives us hope.

By

What is our Mission?

by Kimberly Parker

What is the mission of Central Outreach & Advocacy Center (Central OAC)?

“We open doors to overcome and prevent homelessness.”

Our mission statement has changed over the years. This latest version was adopted by our Board of Directors in 2017 in conjunction with our new current three-year strategic plan. I often begin any talk I give with our mission statement and then go on to share how we accomplish our mission through our three main programs: supportive services, job readiness, and advocacy.

In sharing about our mission, I also talk about how we are not going to eliminate homelessness on our own. As we provide our vital services and work in partnership with other agencies, I believe we can make a difference for those who find themselves in a situation of homelessness. It takes all of us working together, doing the work we each do well, to truly make a difference. We work with Mercy Care to give our guests access to medical care.  We work with Georgia Law Center to give our guests access to legal assistance.  We can’t do these things alone.

Our mission statement guides all of the work we do. Anytime we are thinking about making a change to our programs or services, I ask myself if the change will allow us to carry out our mission.  In addition to our mission, we have also recently developed core values and tenets for our organization.  I wanted our team to have some guiding principles for our work and for who we are as an organization. The team sat down over a year ago with our Board Chair, Jeff Hilimire. He led us through an exercise to  help us get at the heart of who we are as an organization serving those experiencing homelessness.

We developed three tenets that defines the work we do:

We open doors to overcome and prevent homelessness by:

  • empowering our guests to take the next step toward self-sufficiency.
  • passionately and intentionally telling our guests’ stories to educate others.
  • ensuring we have the resources to be at our best.

In addition to our tenets, we developed four core values:

We believe in meeting people where they are with patience and humility and treating each person with respect and dignity.  

I firmly believe that if you sit down and observe with one of our staff or volunteers while they serve our guests, you will see each person living out our values. These values are critical in creating trust with our guests, which I believe to be the first step in helping someone overcome homelessness.

The issue of homelessness is complicated. Many barriers exist. There is no easy fix. It takes time. It takes relationship building. It takes navigating through difficult processes and systems. It takes resources. Unfortunately, it’s the resources that are often the barrier to doing more for those experiencing homelessness. Non-profits like Central OAC  regularly struggle to find foundations, government monies, and individual donors to continually support the good work that is done on a daily basis. Central OAC has had its ups and downs in the funding arena and certainly one of my biggest tasks as the Executive Director is to make sure the monies continue to come in to support the programs and services we offer.

As a result, I will keep telling our story and our guests’ stories because I know that we can make a difference. I know that we can continue to open doors to overcome and prevent homelessness. For those of you who already support us, thank you. For those who may want to get more involved, let’s talk. Your support will go a long way to ensure that our staff and volunteers are able to continue the good work that has already begun!

 

By

Hearing Mr. K

Hearing Mr. K

by April Campbell

Brenna, our Program Assistant, has asked the staff and volunteers at the OAC to write down any interactions that have somehow affected us so that we may share it with everyone via social media. While thinking about what to write for this month’s blog, I thought about her request and reflected on an interaction that I had with a guest last week.

Mr. K came in on snowy Friday morning asking for assistance with getting his food stamps turned back on. Mr. K became argumentative with myself and our security guard, Larry, and was being asked to leave and come back a different day. Mr. K looked at me with tears in his eyes and said that he was “tired of being treated as less than a person” and that “today has already been such a hard day”. Mr. K become unconsolable so I asked him to come into the art room with me to talk while myself and another guest assisted him with gathering his things. Mr. K followed me to the room where we had a conversation surrounding his mental health diagnosis, his feelings of frustration and insignificance, and how he has been living in his situation since 2006 and feels as though he cannot get the assistance he needs. I was able to spend about 20 minutes with Mr. K and during that time I was reminded that every person has their own story and is dealing with their own struggles. In the work that we do this is so important to remember.

Some days at the OAC are more difficult than others. Sometimes there is so much chaos and confusion happening that I find myself being distracted by everything else and forgetting what drew me here in the first place: to help people. Helping someone doesn’t just mean listening to their problem, finding a solution, and sending them out our doors. Helping them means actually hearing them: hearing their frustration, their pain, their struggle and their sadness: Their Story. It’s about hearing what they may not be saying and being understanding that they are dealing with situations that I cannot even imagine. My interaction with Mr. K caused me to remember that every person I meet at the OAC has their own unique story and that it takes me hearing them with open ears and an open heart to hear what that story is.